How to Cancel a Sun Life Insurance Policy in the Philippines 2024

Sun Life Insurance

Life circumstances can change, and you may find yourself in a situation where cancelling your Sun Life insurance policy in the Philippines is necessary. Whether you’re switching providers, no longer need the coverage, or facing financial constraints, it’s essential to understand the steps involved in cancelling your policy with Sun Life Financial. Here’s a detailed guide to help you through the process.

1. Review Your Policy Terms

Understanding Cancellation Policies

Before proceeding with cancellation, review your Sun Life insurance policy to understand the cancellation terms and any potential penalties or fees. The policy document will outline the specific procedures and requirements for cancelling your coverage.

2. Contact Sun Life Customer Service

Reach Out for Assistance

To initiate the cancellation process, contact Sun Life Financial’s customer service. You can reach them through the following channels:

  • Phone: Call the Sun Life hotline at (632) 849-9888 for Metro Manila or 1-800-10-SUNLIFE (7865433) for provincial areas.
  • Email: Send an email to with your policy details and request for cancellation.
  • Online Chat: Visit the Sun Life Philippines website and use the online chat feature to speak with a customer service representative.

3. Provide Policy Information

Essential Details for Cancellation

When contacting Sun Life, be prepared to provide the following information:

  • Policy Number: This is a unique identifier for your insurance policy.
  • Personal Details: Name, address, contact number, and email address.
  • Reason for Cancellation: Briefly explain why you are cancelling the policy.

4. Submit a Written Request

Formal Request for Cancellation

In addition to contacting Sun Life customer service, it’s advisable to submit a written request for cancellation. This provides a formal record of your intention to cancel the policy. You can send the written request via email or physical mail to Sun Life’s office address:

5. Review and Sign Cancellation Form

Documenting Your Decision

Sun Life may provide a cancellation form that you need to review, fill out, and sign. This form typically includes details such as your policy number, reason for cancellation, and confirmation of your decision. Ensure all information is accurate before signing.

6. Return Policy Documents and Materials

Returning Policy Items

As part of the cancellation process, you may need to return any policy documents, certificates, or identification cards associated with your Sun Life insurance policy. These items are typically included in the cancellation form package or provided by Sun Life upon request.

7. Confirm Cancellation and Refund Details

Verification and Refund Process

After submitting your cancellation request and required documents, Sun Life will verify the information and process your request. You should receive confirmation of the cancellation along with details about any applicable refunds. Refunds are typically issued for the unused portion of your premium.

8. Follow Up on Refund Status

Ensuring Timely Refunds

If you are entitled to a refund, it’s important to follow up with Sun Life to confirm the status of your refund. You can contact customer service or check your account online, if available, to track the refund processing.

9. Confirm Cancellation Completion

Verifying Policy Closure

Once your cancellation request is processed, verify with Sun Life that your policy has been officially cancelled. You should receive written confirmation or a notification of policy closure. Keep this document for your records.

Important Notes:

  • Cancellation Fees: Some Sun Life policies may have cancellation fees or penalties, so be sure to review your policy terms.
  • Timing: The cancellation process can vary in duration, so it’s best to initiate the process well in advance if you have a specific deadline.
  • Future Coverage: Before cancelling, consider your future insurance needs and ensure you have alternative coverage in place if necessary.


Cancelling a Sun Life insurance policy in the Philippines requires a few important steps to ensure a smooth process. By reviewing your policy terms, contacting Sun Life customer service, providing necessary information, submitting a written request, reviewing and signing a cancellation form, returning policy documents, confirming refund details, following up on refunds, and verifying cancellation completion, you can effectively cancel your policy. Remember to keep all correspondence and confirmation documents for your records.

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